FAQs | Uchampak

What's the MOQ?

The minimum order quantity varies for each product category. Most products have a minimum order quantity of 10,000 pieces. Please refer to the product details page for accurate information; each product details page provides detailed specifications.

What is the lead time?

It generally takes 15–35 days, depending on the complexity of customization and order quantity. Once we have a clear understanding of your customization requirements and order size, we will provide a specific production schedule for each order.

Can we make customized products that the market has never seen?

Yes, we have development department, and could make personalized products according to your design draft or sample. If new mould is needed, then we could make new mould to produce the products you want.

What customization services do you offer? Can we print our Logo?

Absolutely. Our customization services include printing, size, and shape—you can create unique dimensions, colors, and patterns according to your requirements. We also offer material options, providing different paper weights and thicknesses, various types of plastics, and a range of sustainable material choices.

Are the samples free? How long do the samples take?

If the samples are in stock, samples are free; If customized size and logo are required, we will charge fees according to customization requirements, if there are subsequent formal orders, the sampling fee can usually be refunded or deducted.Prototyping typically takes 3-7 business days, depending on the complexity of the sample production.

What terms of payment you use?

T/T, Western Union,L/C, D/P, D/A.

Are your packaging products compliant with food safety standards? What certifications do you hold?

Yes, all our products are made from food-grade materials. Our factory is certified with BRC, FSC, ISO 14001, ISO 9001, and ISO 45001, and meets social compliance audit standards such as BSCI and SMETA, as well as ABA industrial compostability certification. We can provide the relevant compliance documents according to the requirements of your target market.

What shipping methods can you provide?

We engage in international trade and provide shipping documents such as CIF, FOB, EXW, and DDP.

How do your packaging materials perform in terms of water resistance, grease resistance, and heat resistance?

Products with coatings offer reliable water and grease resistance, as well as heat tolerance. Our takeaway boxes and paper bowls can be used for short-term microwave heating. However, the specific level of protection depends on the material type and the grease-resistant rating of the coating.

What's the MOQ for Cutlery?

100,000 for adding individual sealed package, 500,000 PCS for logo print on sticks/ individual package.

Is there any test report on wooden cutlery?
Yes, the latest SGS Accessible Food report for 2024.

What's the MOQ for Bamboo skewers ?

100,000 for adding individual sealed package, 500,000 PCS for logo print on sticks/ individual package.

How about the sealing and leak-proof performance of your packaging?

Our products undergo strict sealing tests. Most of our lids are equipped with leak-proof rings to ensure no leakage during transportation. We can provide test reports or samples for your verification.

Our mission is to be a 100-year-old enterprise with a long history. We believe that Uchampak will become your most trusted catering packaging partner.

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