What should I do if the product I receive has quality issues?

If the product you receive has quality issues (such as damage, incorrect dimensions, printing defects, or performance failing to meet agreed standards), please follow this efficient process for resolution. We will investigate and address the issue promptly(https://www.uchampak.com/):

1. Promptly report and retain evidence: Contact your dedicated account representative or customer service within 7 business days of receipt. Provide a detailed description of the defect type, affected product quantity, and specific circumstances. Include clear photos of the product, outer packaging, and your order number to facilitate rapid verification.

2. Verification and determination: Upon receiving your report, we will verify the issue within 3 business days by referencing order specifications, product inspection reports, and your provided evidence. If the defect is confirmed to stem from our production or packaging process, we will immediately initiate an after-sales solution. For cases involving usage scenario mismatches or non-quality issues, we will provide professional adjustment recommendations.

3. After-Sales Solution Implementation: Based on verification results, we will provide tailored solutions:

① Minor Defective Products: Choose from restocking, replacement in the next order, or refund corresponding to the actual number of defective items.

② Batch Quality Issues: Arrange returns/exchanges with round-trip shipping costs covered by us. Expedited production will be arranged per your needs to ensure uninterrupted usage.

③ Specially Customized Products: If issues stem from discrepancies in confirmed custom parameters, we will negotiate optimized customization plans to minimize your losses.

We consistently prioritize product quality and customer experience, having established a comprehensive after-sales support system. We assume full responsibility for any quality issues arising from the production process. Should you encounter any problems during use, please contact us at any time. We will resolve them efficiently and responsibly.